DIRECT CLIENT OFFICER NEEDED @ MAERSK NIGERIA

DIRECT CLIENT OFFICER

JOB REF: 31019

INTRODUCTION TO MAERSK NIGERIA

Nigeria is the second largest Import Country in Sub Saharan Africa Area in terms of Container Business and strong trade ties to the surrounding countries, Nigeria is a developing economy poised for double digit growth in Trade and economical activity related hereto.
Maersk Nigeria continues to grow aggressively and has in the last 6 years doubled its business, and expanded both its office and liner service network to encompass all maritime/commercial centers in Nigeria. Current Container Business activities include a leading liner position, terminal investment in Apapa, Onne and terminal projects in inland destinations; mainly in the Northern parts of the country. Nigeria is also acting as focus for the NBT Cluster Structure, encompassing Benin, Togo and Niger, and thus assuming a coordinating role in creating functional centers of excellence within this geographical scope.

The Position: DIRECT CLIENT OFFICER

Our Vision & Mission requires that our organization is focused towards our Clients and the Products we deliver to them. The Direct Client Officer would be responsible for following up on all export and import processes relating to customer’s shipping needs.

Reference

Reporting to the CB West Customer Service Manager, the Direct Client Officer will be overall responsible for:

• Processing export bookings for allocated Customers in GCSS according to laid down procedure and send related documents (container release orders/booking confirmations) as per set deadlines. Copy should be available to the Customer BEFORE the vessel sails.
• Ensure all Customers bookings can be accommodated within our allocation on the various trade corridors
• Notify Export Process Supervisor if Customer’s prospects will exceed the allocation.
• Monitor container releases to Customer’s bookings ensuring that they are either gated in full or returned to the yard.
• Verify that nominated shipment is loaded according to the product sold to the Customer and the system is updated accordingly.
• Clean out GCSS pending trays daily before close of business.
• Follow through on timely/accurate export invoicing and receipt of payment and ensure Bills of lading are issued within 48hours of vessel departure.
• Seek and respond to dissatisfaction on export processes with visible change within 72 hours of obtaining this from Customer.
• Be available on weekends and public holidays to attend to functions that would impact Customer satisfaction or overall performance.
• Monitor Customer’s inbound cargo to avoid delay at transshipment ports.
• Notify Customer of Rotation number as well as vessel/cargo arrival.
• Process step-down and concession requests with strict adherence to existing SOP.
• Monitor Customer’s receipt of cargo to ensure that units are not longstanding.
• Notify Customers of longstanding units, facilitate Customer’s receipt of units, payment of accrued charges and prompt return of containers.
• Ensure reefer units are promptly received and returned to container yard.
• Facilitate Customer’s account reconciliation and refund on container deposit as per existing timeline i.e. 72 hours.
• Maintain very frequent communication and service level health checks with the Customers with evidence to show.

Job Profile/Requirements
• Proactive approach to handling requests

Send CVs to:
LARA LANA
CB WEST CUSTOMER SERVICE MANAGER
ngahrdrec@maersk.com

The vacancy can be found HERE