Manager, Customer Management @ MTN

Job Title: Manager, Customer Management
Department: Customer Relations
Location: Lagos

Job Description:
* Develop and drive implementation of a customer experience management strategy
* Develop and drive implementation of an operational customer experience blueprint based on customer touch point management
* Identify and rectify gaps in service delivery across the organisation
* Facilitate and manage projects and optimize initiatives with respect to service delivery
* Research, develop and maintain customer focused processes
* Communicate the customer value proposition across the organization and ensure it is well embedded
* Work in conjunction with HR L&D to build customer management competencies across the organization

Job Conditions:
General working conditions May be required to work extra hours Willingness to travel at any time
Reporting To: Senior Manager, Customer Management

Required Skills:
5 years experience in Brand/Customer Experience Management

Employment Status : Permanent

Qualification:
First degree in any relevant area, but preferably in the social sciences, MBA will be an added advantage

This vacancy expires on 12/13/2007